Shipping & Returns Policy

Last Updated: July 25, 2026

At Arganisme, we are committed to providing a seamless shopping experience for our customers worldwide. This Shipping, Returns & Payment Policy explains how we process orders, shipping, payments, returns, and refunds. Please read this policy carefully before placing your order.

1. Shipping Destinations

We proudly ship to customers worldwide.

If your country is not available during checkout, please contact us at contact@arganisme.ma or via WhatsApp at +212 682 360 415, and we will do our best to arrange delivery.

2. Order Processing

• Retail Orders: Prepared and shipped immediately after payment confirmation, subject to product availability.

• Wholesale, Bulk, OEM & Private Label Orders: Lead times depend on order quantity, packaging requirements, and customization. Estimated production and shipping schedules will be confirmed before production begins.

• Operating Hours: Orders are processed Monday through Friday, excluding Moroccan public holidays.

3. Shipping Methods & Lead Times

We partner with trusted international carriers, including DHL Express, Chronopost, and Amana International, to ensure reliable worldwide delivery.

4. Shipping Rates

FREE SHIPPING: Enjoy Free International Standard Shipping on all retail orders over €75.

• International Standard (Amana International): €25

• International Priority (Chronopost): €35

• International Express (DHL Express): €45

Shipping charges are automatically calculated during checkout.

5. Payment Information

Notice: We are currently experiencing a temporary update to our online payment gateway. You can still place your order via WhatsApp (+212 682 360 415) or contact@arganisme.ma, and our team will process your order manually.

Accepted Payment Methods

• PayPal

• Direct Bank Transfer

• Cash on Delivery (available only within Morocco)

• Alternative payment arrangements may be available upon request for international customers.

Once our payment gateway has been fully restored, secure online card payments will again be available directly on our website.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, import taxes, or customs clearance fees imposed by the destination country.

These charges are determined by local authorities and remain the sole responsibility of the customer.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp.

Tracking information usually becomes active within 24 hours.

8. Delivery Delays

Delivery estimates are provided as a guideline and are not guaranteed.

Delays may occasionally occur due to:

• Customs inspections

• Weather conditions

• Peak shipping seasons

• Public holidays

• Carrier operational delays

• Other circumstances beyond our control

Arganisme cannot be held responsible for delays caused by shipping carriers or customs authorities.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the order must be be reshipped.

10. Damaged or Lost Packages

Damaged Goods: Please report damaged items within 48 hours of delivery. Include your order number together with clear photographs of the damaged products and the shipping packaging.

Lost Packages: If your package is lost during transit, we will initiate an investigation with the shipping carrier and assist you throughout the process.

11. Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, products must be:

• Unused

• Unopened and factory sealed

• In their original packaging

• In brand-new, resalable condition

Returns that do not meet these conditions may not be be accepted.

12. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned or refunded once opened or unsealed:

• Cosmetic Argan Oil

• Culinary (Edible) Argan Oil

• Prickly Pear Seed Oil

• Serums

• Creams

• Soaps

• Skincare products

• Custom-made products

• Private Label products

• Wholesale & Bulk orders

• Gift Cards

13. Return Shipping Costs

Unless the return is due to our error or a defective or damaged product, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

14. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed to the original payment method within 5–10 business days, depending on your payment provider.

15. Order Cancellation

• Retail Orders: May be cancelled before dispatch. Once shipped, orders cannot be cancelled.

• Wholesale, OEM & Private Label Orders: Cannot be cancelled once production has started.

16. Wholesale & Custom Orders

Wholesale, OEM, and Private Label orders are manufactured specifically to customer requirements and are non-refundable and non-returnable, except in cases of verified manufacturing defects or products damaged during transport.

Customers are responsible for reviewing and approving all product specifications, packaging designs, labels, and artwork before production begins.

17. Contact Us

If you have any questions regarding this Shipping, Returns & Payment Policy, our team will be happy to assist you.

• Email: contact@arganisme.ma

• WhatsApp: +212 682 360 415

• Website: www.arganisme.ma

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing Arganisme. We recommend reviewing this Shipping, Returns & Payment Policy before placing every order to ensure a smooth shopping experience.